Smooth! The process, the people were really forthwith, honest, and very helpful. They let me decide and were very helpful. Rima was my salesperson. This is my first car purchase from Autosource and it was probably one of the best experiences I've ever had. I drove by a number of times wanting to see the truck and here we are. I love the way the truck drives and it handles really good, it allows me to use for what I like to use it for, and the color is really cool!
If your looking for a vehicle and you've got not so perfect credit that's ok because Rima is the man to see!!!i never thought a sales guy at a dealership would be as kind and genuine as Rima was.not only did he and Kim help my husband and I walk off with a great car but they were just awesome people to meet!!!feeling so amazing about our new ride that I couldn't be more blessed and grateful.its not everyday you meet good people and today we met two.now I have two more people to pray for every night.thank you so much for getting us in our new ride!!!you guys are the best!
My encounter with Autosource has been one of accidental luck and kindness. I was shopping at Ala Moana with my daughter when my BMW didn't sound right. I prayed that I would be able to locate an auto shop to get some help. I drove into the first auto shop I could find, even violating a traffic rule. As I walked into the office, a gentleman, Mr. Rima, asked if he could be of assistance. I explained the situation and then sat in the office for about 15 min. My daughter and I were wondering if anyone was even helping us given that it was a Saturday afternoon and they were exceptionally busy. I decided to go back outside to check on my car. To my surprise, a mechanic was underneath my hook examining the car.
I was so touched, to say the least. I ASKED Mr. Rima if I could browse through the lot and see if I should replace my car. He graciously said, "Sure." At that time, I didn't know he was the owner, but at no point did he thrust his sales team to talk me into buying a car or trading in my BMW. I was pleasantly taken back by such well-respected, non-harassing sales people, something quite rare and professional in a notorious industry like this. Before the day was over, I decided it's time to trade in my BMW for an excellent car that Mr. Rima personally recommended and he even added the sensors I so desperately needed.
My encounter may be very different from others due to their individual circumstances. I do not try to overgeneralize my experience in order to promote or patronize Autosource. I just hope to acknowledge someone's act of kindness by going out of their way to assist me with no regards for any returns.
In my follow-up visits, I was very pleased with their staff and the way they treated me as a customer and took very good care of my new vehicle. I would definitely recommend Mr. Rima and his team to my friends and colleagues and even purchase another car from Autosource.
Dr. B. Hong
Dr. Barbara H.
I've been doing business with Autosource forever. Excellent service, friendly staff and hella nice rides with lots of selection for you to choose from. I just got another ride from Rima, and Ryan helped me out a lot. Highly recommend Autosource to everyone. Mahalo again Rima and staff...CheeeeHuu for my Tacoma!
Been with autosource for years and love it! I refered plenty family and friends because i get the best service from kyle for anything i need. He is second to none. And maureen is always there to answer my questions and help in anyway and rima is always there to make sure im happy and in a car i love! Highly recommend autosource!
Autosource is great. Kyle is the best, can't ask for anyone better to make sure everything gets done and done right. He's been my go to man ever since I have started to use autosource. Maureen is also so kind,sweet, and makes me feel like family! And Rima is always making sure to help me get into a car I love and making everything so awesome! My family has been leasing for years and we have purchased two great cars as well! I love autosource, they're the best!
We were just looking around for a specific truck, my husband's beach truck was on its last leg. We found this place and was greeted by a salesman. We showed him what truck we wanted to look at and he brought the truck over to us. In at 4 pm, out at 5:30 pm....we ended up with the truck. Hassle free, great service all around. Days following we had a follow up appt with finance who dropped our percentage rate by 2% and assisted us with scheduling some minor repairs on the truck. All in all, it made our experience stress-free and we would highly recommend AutoSource for your next vehicle purchase.
I've purchased two cars from them so far, and had them sell one of my cars on consignment to save me a headache. The whole staff was awesome, from the salesman to the owner and especially Maureen, she always gets right back to you ASAP. My wife and I recommend them to our friends and family all the time. I feel I'm pretty car savvy, and I think I paid a very reasonable price for the vehicles I bought, never had a problem yet *crossing fingers*. Give them a try before you blow them off cuz of a bad review. I've dealt with way worse customer service and haggling with the bigger name dealerships. Anyway, this just my experience. I thought I'd share, which I rarely do on yelp.
After being shooed away by Tony Nissan cause of their company holiday party.. We took it as a sign that a brand new maxima wasnt for our family.. And its just bad business practice to turn customers away smh.. Rodney, Joe, Zima, and the lady who my son wants to buy a corvette from kept my family entertained and very comfortable throughout the whole process!! Auto source will be our 1st stop when looking for another vehicle!! We LOVE our new SIENNA!! Thank you for everything!!!
My husband I just bought a Range Rover evoque kind of spontaneously We weren't prepared to trade in at all. I just wanted to see the car and get estimate. We didn't even have the trade in car with us Somehow we decided to change it because the team made it's easy for us. Rima was really just amazing with numbers and made it easy for us to understand. Elijah was amazing. He actually drove the car to deliver and took the old one out. Talking about great customer service! Maureen was helpful on the phone and getting all the information. We literally bought car the over the phone and they delivered the car after we test drove Never heard of this kind of service with car buying. Elijah had to sit in the traffic and when he arrived to my house he was such a great spirit Awesome guy..
Already a fan of this place. I highly recommend.
Oh..! They have cute dog in the dealership :)
Good morning Rima,
This morning when arriving at Auto Source, it just reminded us again, how unbelievably professional and gracious Mariah is.
From the first time we called and spoke with her, her phone mannerism was such a great introduction to your company, as it is every time we meet or interact with her, like today.
We congratulate you on finding and maintaining such a great face for your company, making it such a refreshing experience to encounter your store.
Moreover, we only interacted once with Kyle, and he too possessed such a delightful character combined with knowledge, and a truth heartfelt concern for the customer.
Having owned an international consultancy, serving worldwide Fortune 50 clients, we know how difficult it is to find genuineness in employees and you have persevered to find Island Treasures..... and in their own ways, they mirror you and your leadership.
Just a note to say how much my wife and I appreciated your customer service when we purchased our Lexus from your dealership. As you know, we were on our way to the Lexus dealership down the street from Auto Source when we stopped in to view your HS250h model. Nicky and I were impressed with your sincerity and helpfulness. You never demeaned your competitors and actually offered some suggestions for us in negotiating with them if we decided the HS was not for us. We were both impressed with your attention-to-detail in preparing our car for delivery and we also appreciated the service provided by Maureen and your other staff members. We send our best wishes for continued success.
Mark and Nicky D. Honolulu, Hawaii
Talk about a very comfortable buying experience! The Autosource team is full of genuine personnel that will take care of you. Not to mention Snooze, the dog who will love you up with kisses. The customer service is so impressive and I definitely see myself doing business here again. 100% recommend buying your next vehicle from Autosource, it is well worth it.
I just wanted to convey how pleased I have been with my experiences at Autosource. From my initial interaction with you and Maureen to my subsequent contact with Dennis in the maintenance department, you and your staff have exceeded my expectations. I hope to have a long, enjoyable relationship with your shop and staff.
I just wanted to thank you for the excellent service I received at Auto
Source this week. I had a difficult Monday morning with a flat tire on
my way to work. But you took great care of me with the rental car and
had my car turned around, repaired and cleaned in one day - awesome!
I'm so glad I Flex-Leased with you guys...
Dr. Jim T., Honolulu, Hawaii
We would like to take this opportunity to thank AutoSource LLC for all that they have done for us. We have purchased quite a few cars from them and the experience has been exceptional. You usually go to regular dealerships and sit there for hours with them negotiation, hounding you down, trying to get the best of you which is exhausting. Coming to Autosource for the last 6 years we have had such great service where we have come to pick out a car, settle on a price, get paperwork done in less than half of the amount of the time. The process is a breeze and we feel as though we are getting not only the best deal but having a relationship with the staff that is comfortable. They have meet our needs and concerns phenomenally and have always worked with us no matter what. Recently we participated in the Flex lease and this experience has been awesome because we get to choose our vehicles and can change them as we go along that meets our needs. They are easy to work with and we are able to drive a beautiful car but have an ongoing relationship with Autosource which at no other dealership you can have. Autosource is our first choice and only choice to purchase our cars because of the price, the service, the programs in which they offer, and the relationship. Thank you for all the wonderful years.
Patricia C., Laie, Hawaii
A year ago the term “Flex Lease” was totally Greek to me. Today, I wish I had known of the idea ages ago. What a great concept! Drive the car of your dreams for six months, and after the honeymoon effect wears off, turn it in for the new car of your dreams. Rima and his high quality team automotive gurus have made my driving days an absolute joy. You gotta check em out!!
Michael S., Honolulu, Hawaii
The FlexLease Program is nothing short of amazing and it simply makes sense. It allows me the flexibility to drive a car that best fits both my needs and wants. Finally a car company that understands the dynamics of their customers needs. Of course it does not stop there, their service has also been outstanding. I once ran out of gas in Ala Moana and just as a courtesy, Autosource sent out a runner to get me back on the road. Talk about going the extra mile! The value of the FlexLease program has paid for itself in full.
Joseph Y., Honolulu, Hawaii
In less than one hour and upon my first visit to Autosource I purchased a car and was on my way back to the office.
My daughter found the car online and the whole process could not have been easier. I knew walking in , that the car had low mileage, had one owner and had never been in an accident. The car was exactly what was represented in the online listing and everything checked out. Our little mini was delivered to my office and that was that. No hard sell, excellent service.
Shelley C., Kailua, Hawaii
Just wanted to let everyone know about the wonderful experience we have had purchasing a car through Autosource. If you like fast, friendly, great service (sounds like a commercial huh?!, promise it is not) go see Rima at Autosource (owner). He was so down to earth. Real... and that is exactly the kind of people I like to deal with....no BS just straight up and to the point. It was like dealing with a friend.
I woke up Saturday morning saying to myself, Okay Jacie, plan to sit around ALL DAY at a car dealer... UGH...that is the worst!!! I cannot stand the negotiating part of purchasing a car. To my surprise that was not the case. We had an appt at 10am and we driving out of there by Noon....It was AWESOME! I kept telling my husband, This is going so fast, are we really buying a car??!!, Rima worked with us to get the lowest possible rate (2.99%), which worked out great. When working the numbers he gave us the best and worst case scenarios. In other words if approved at the lower rate we would pay one amount (best case) and if approved at the higher rate it would be another (worst case). I thought this was the best part of the deal....we knew what kind of payment to expect either way.
Seriously, if you are thinking of purchasing a car - - Autosource is the way to do it!
Thank you for everything Rima!
Jacie K., Honolulu, Hawaii